Last Updated: Monday, July 15, 2024
Thank you for choosing thegranitemountainhotshots! We want to ensure that your shopping experience with us is smooth and satisfactory. Please read our Return and Refund Policy carefully.
1. Eligibility for Returns
We accept returns for items shipped to Canada, the United Kingdom, and the United States. To be eligible for a return, the item must meet the following criteria:
Eligibility Criteria:
Item must be in new, unused condition.
Original packaging must be intact.
Proof of purchase is required.
2. Return Window
You have a 30-day window from the delivery date to initiate a return.
3. Return Method
To initiate a return, please follow these steps:
Fill out the contact form on our Contact Us page with the following order details:
1: Order ID
2: Full Name
3: Email Address
4: Phone Number
5: Attach pictures of the purchased item
+ Our customer support team will review your request and, if approved, will provide you with a shipping label.
+ Pack the item securely, affix the provided shipping label, and send it back to us.
4. Item Condition
Returned items must meet the following conditions:
+ Item must be in new and unused condition.
+ Original packaging must be intact.
5. Restocking Fee
We do not charge any restocking fees.
6. Return Reasons and Fees
No Fee (Defective): If you receive a defective item, we will replace it or provide a full refund without any fees.
7. Refund Process
Once your returned item is received:
1: Inspection: Our team will inspect the returned item.
2: Notification: You will receive timely notifications about the status of your refund.
3: Initiation: If approved, the refund will be initiated promptly to the original method of payment (PayPal).
8. Contact Us
If you have any questions or concerns about our Return and Refund Policy, please contact our customer support:
Email: Support@thegranitemountainhotshots.com
Phone: +1 920 714 7457
9. Policy Changes
We reserve the right to modify this Return and Refund Policy at any time without prior notice.
Thank you for choosing thegranitemountainhotshots. We appreciate your trust in our products and services.